🙋🏻‍♂️ My Role

Product Designer

⏳ Duration

~10 hours total

🧠 My Design Process

Define ➡️

Research ➡️

Ideate

HCP feedback

Our nurses have given us a lot of information about their experience with the app so far. Here are some anecdotes that you may find relevant to the clock-in-clock-out experience:

“Sometimes I forget to clock out. I’ll open my app to clock in for my shift two days later and it’s still running.”

“It’s easy to get caught up in my work, and if I don’t take my break on time, I just don’t get one. I really need that time off my feet so I can get through the day.”

“A lot of days blur together, and sometimes I’ll clock out and leave the building before I remember I’m working a double. It’s happened more than once, and now my coworkers make fun of me.”

Understanding the problems

• HCP forget to take breaks on time.

  • This would be mostly because of HCP being busy with the tasks they are occupied with.
  • They might not be able to leave a patient aside in a critical situation.

• HCP forgets to clock out.

  • When HCP’s shift ends they could be really tired and not want to deal with their phone.
  • HCP’s wants to go home and sleep/relax after a very long shift.

My intuitive solutions

• Send HCP notifications to remind about things they forget about.
  • Non intrusive solution, but might not have high success rate.