Helping members receive their orders faster

by providing split delivery options

Vision

Design a solution that helps members understand the delivery timeline and provides them with options to get the items as quickly as possible.

Problems

• Members are confused and feel there is a lack of communication when their orders are split
• Members lack transparency and control over split shipments
• Members don’t have an option to get some items quicker or all at once

I didn’t know the order was going to be shipped to the store and in different packages, I’m leaving for Australia in 2 days but some of the items in the order won’t be there in time. ~ Frustrated MEC Member

Opportunity

• Over 40% of orders are split, leading to significant freight charges
• To better communicate the delivery timeline of the order to improve expectations
• To allow members to be able to compare and select different delivery options